i have lost my internet connection

[benildaap01]

can somebody assist me as we have lost the internet connection. tried turning off and unplugging the fibre box but still no connection.

[Robert26 · Accepted solution]

Hi @benildaap01,

You can check if there is a global Internet breakdown where you live on this website. If you see nothing, contact a customer service advisor on social media (Facebook or Twitter) to see what's going on and find a solution. I strongly suggest you write in french, or to have someone to do it on your behalf.

Have a nice day.