Extending Internet Fiber Contract

[robertju01]

Dear SFR,

Sorry for writing this email in English.

I am contacting you to get some help to extend my Fiber contract.

My 12-month contract has been expired a couple of months back.

Now I am getting charged a much higher amount than what I used to pay under the contract.

I am happy with the service and see no reason to change the provider.

I would like to commit again for the 12-month contract provided that I get the same price.

I've spoken to agents in the SFR shop and they said I must contact SFR customer line in order to get the same rate.

As my French is not at the level to hold a conversation, I am relying on this forum to get somewhere.

Please let me know how to proceed; you can either contact me by replying to my thread or email me to discuss more precisely the price.

Many thanks,

Robert

[Robert26 · Accepted solution]

Hi @robertju01,

There are no members of customer and technical services here. To negociate the price of your contract, you have to call 1023, as you have been told. I suggest you ask someone who speak french to call on your behalf, with you nearby.

Have a nice day.