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Anyone knows how to make a formal complaint against the SFR company?

12 RÉPONSES 12
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Re: Re : How to make a complaint against SFR ?

Visiteur

I am trying to send letters to SFR regarding invoices for services I do not have.  I sent a letter requiring a signature and it was returned as unknown address.  I wish to make a formal complaint.  Tried Facebook- nothing!… I am not a happy customer AT ALL and wish to mail a complaint.  I expect an address where I can do so.

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Re: How to make a complaint against SFR ?

Visiteur

yes, there is post address you can get from their service online https://assistance.sfr.fr/runtime/contacter/chat-commercial-mobile.html 

or call 1026 in English and 1023 in Frnch and an advisor will support you or gaide you more.

 

Gppd luck.


@bishoy  wrote:

Anyone knows how to make a formal complaint against the SFR company?



@bishoy  wrote:

Anyone knows how to make a formal complaint against the SFR company?


 

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Re: Re : How to make a complaint against SFR ?

Visiteur

Please please how do I get any help at all from sfr.   I signed up on 14th January, received box 21st January.  Also ordered a sim card at the same time.  We only moved in over the weekend  My sim has not arrived, they say they couldn,t deliver it because the address was wrong.... well the engineer found us using the same address!  now they advise that they cannot send out another sim!!!  Also our internet connection is atrocious... either no signal or a download of maximum 1.59.  Useless to me trying to run a business.

What I want to do is cancel and use another provider but I can find any help on how to do this.   Im getting angry, frustrated and desperate.    

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Re : How to make a complaint against SFR ?

Visiteur

Its impossible to contact sfr in written form, nor to talk to a normal customer service agent through the phone. 

We have had a lot of troubles with sfr, from being discriminated against.. to having to overpay our bill because they mistakenly 

added two channels unto our bill. I am still struggling with that, have asked some french friends to call on my behalf, but all they encounter is 

mean persons and lack of manners, seriously, thinking about disconnecting this bad service. 

 

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Re : How to make a complaint against SFR ?

Contributeur Confirmé

Hello @Monkey666

 

If you can't go on FB or Twitter (links in @Khader's post) you can write a letter to the customer service of SFR Adresse Service Consommateur SFR

 

Here, you will find what you have to do if no one from SFR is able to solve your situation --> Contact et parcours réclamation

 

You will find steps to follow here, where to write, call etc.

 

Hope you will find a solution soon,

 

Fallen

 

 

Si ma réponse vous a aidé, un merci serait vraiment sympa ! 😉

Si votre problème est résolu ou que vous avez trouvé la/les réponses à vos questions, approuvez la réponse qui vous a aidé pour passer le sujet en "résolu" 😉
Bon courage dans vos démarches 😄 Ne désespérez pas !
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Re : How to make a complaint against SFR ?

Visiteur
Did you find out how to complain
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Re : How to make a complaint against SFR ?

Visiteur
How can I cancel my mobile with sfr. I have written to them twice.telephoned...not on the sfr mobile..no reception in my village...emailed...tweeted...
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Re : How to make a complaint against SFR ?

Contributeur Master

Hello @bishoy,

 

It's another thing what you said.

 

So if your command are cancelled you received nothing.

 

The best wait ask on  Twitter or la page facebook.

 

Because me i can look your contract.

 

Have nice day.

 

 

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Re : How to make a complaint against SFR ?

Visiteur

Are you sure about that?!!! because I called the customer service last Monday, 05/10/2015 and they told me that my command has been canceled due to technical error and that they can do nothing for solving the problem and I have to resubscripe again.

 

based on that, I already took a RED Fibre offer and the technicien is coming to my apartment next Friday to connect the fibre box.

 

Now you are telling me that the problem of the first offer is now solved ?!!!!!!!! (After one month, since 08/09/2015)

 

What shall I do now ?!!!!!!!! 

 

If you confirm that I will receive my ADSL box by next week, please cancel my RED fibre offre.

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Re : How to make a complaint against SFR ?

Contributeur Master

Bonjour @bishoy,

 

I am sorry to read that.

 

 

But we had the problem of shipments that is corrected since 06/10/2015

 

So you should receive the maximum box within 5 days + postal times .

 

Have good day.

 

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