Votre panier est vide
Réponse certifiée par SFR Question résolue

Changer le numéro d'appel pour rendez-vous technicien

nonjo01
Visiteur

Bonour!

 I have a meeting wit ha technician on th 13th but telephone number registered is a number that i can only recieve sms with. Do you know how i can change it?

If i dont pick up,will the technician send a sms?

I don't speak french so i am not able to call customer service.

 

Thanks

 

Edit CM : Le titre de votre message a été modifié pour une meilleure compréhension. Vous recevrez bientôt une réponse de la Communauté.

1 RÉPONSE RECOMMANDÉE

Solutions approuvées
Réponse certifiée par SFR
Antony
Community Manager SFR

Hello @nonjo01,


I was talking about your mobile contract, it is unsual in France to have a contract that only allow SMS and not phone call.

I hightly recommend you to find a french speaker to help you call to the customer service to explain the situation briefly.

On the day the technician is coming you should use the "conversation" tool of the google trad app, I personnaly use it and it is working pretty well.

The SFR Community is a platform for mutual assistance between users. Customer and technical services are not present here.

Hoping that I was able to help to.


Have a nice day.

Antony, Community Manager à votre écoute

Voir la solution dans l'envoi d'origine

3 RÉPONSES 3
Antony
Community Manager SFR

Hello @nonjo01,


I will try my best to help you, can you tell me first what contract are you currently using please ? 

Staying available.


Have a nice day. 

Antony, Community Manager à votre écoute
nonjo01
Visiteur

Bonjour! Merci!


-SFR Fibre - Offre spéciale Abonnement avec engagement 12 mois

-F1-0004-7125

-box PLUS will be installed.

1-1DGRPWR3F

Réponse certifiée par SFR
Antony
Community Manager SFR

Hello @nonjo01,


I was talking about your mobile contract, it is unsual in France to have a contract that only allow SMS and not phone call.

I hightly recommend you to find a french speaker to help you call to the customer service to explain the situation briefly.

On the day the technician is coming you should use the "conversation" tool of the google trad app, I personnaly use it and it is working pretty well.

The SFR Community is a platform for mutual assistance between users. Customer and technical services are not present here.

Hoping that I was able to help to.


Have a nice day.

Antony, Community Manager à votre écoute

Comment gagner des badges

Badges En savoir plus