No internet and phone connection

[aromalas01]

Hello World, 

For the past two days, I am having an issue with my SFR box plus.  There is no green light for '@' and 'telephone.' Has anyone came across the same situation? 
I tried unplugging the DSL connection and pressed the reset button, but nothing changed. 

Please help!

[Benjamin · Accepted solution]

Hello @aromalas01 ,

If the "@" green light is not ON , that's want to say your connection doesn't work.

Actually you reboot and reset your modem but nothing has change.

Have you call the English customer service support ? Call the 1026 if you have a French mobile or call the +33610001026 .

You can contact the customer service with Facebook : https://www.messenger.com/t/SFR or Twitter : @SFR_SAV

Have a nice day.