Loss TV and Internet connection, stuck step 1/4

[wongyaowaratku01]

 

 

loss TV and Internet connection this morning. I did try to reset, disconnect power ON/OFF, but without success. The box is showing step 1/4 and TV screen show loss local connection. Please advise how can I fix this problem.

[Antony · Accepted solution]

Hello @wongyaowaratku01, 

First I recommand you to go on this page and to check if there any network issue declared, it can explain the current situation. 

Secondly be aware that via the SFR&Moi application, you have the possibility to make a self-diagnosis on your line. To get the app downloaded, go to Support then Line Status and finally Run a Diagnostic.
Do not hesitate to give me a feedback on your situation.

Have a good day.