Internet authentication issue - Not able to to access

[Puneeth M]

Im facing the internet access issue for more than 3 days.  (my instalation was completed 4 weeks ago and was working fine until 25-Oct)

The modem M is reset twice, when I connect any of the device (phone, laptop) the error displays as not able to authenticate.

I had only one password till now. 

Can anyone suggest me english speaking person to resolve the issue?

[Yann · Accepted solution]

Hi @Puneeth M 
I suggest you to contact a customer service representative via private message on Facebook or Twitter. He will access your personal files to help you. Have a nice day.