Paiement a été refusée

[andredeP]

I have been trying to order a new phone on my contract and pay with a UK Visa card. It goes through and is approved by the card company. Then it returns to the SFR screen with "paiement a été refusée".

I have checked the card is not blocked. Any ideas please ?

Thanks

André 

Edit CM : Votre sujet a été déplacé ici car il n'était pas dans la bonne catégorie. Vous recevrez bientôt une réponse de la Communauté. Bonne journée !

[kendokanne · Accepted solution]

Hello @andredeP 

I think that the problem is the UK card which is not accepted by SFR as means of payment .

Try to contact the staff at 1023 by phone or through the " chat service "  to verify the payment.

- http://assistance.sfr.fr/runtime/contacter/chat-faqcom-mobile.html 

Regards