I cancelled my Sfr in November but havent returned the boxe due to Covid and l am out of the country. A friend went to the store - was closed- then when they did find one store open the boxe was not accepted as there was no paperwork. I am blocked online from downloading the label to put on it as now Sfr say l will have to pay a penalty for not returning it on time. I have tried chat but it is not equipped to answer my problem, l called the store and was told they were too short of staff to help me but he gave me 1023 to call ( l asked for an international number). I have written recorded delivery to the only address l could find for Sfr hoping they would forward it. Can anyone help here please?
