Wi-fi speed decreased

[ermangulmez]

Hello all,
I connected my internet on the 15th of November 2022 and when I did the internet speed test that day, the result was 637 mbps.
However, when I did a speed test afterwards, I saw that my wifi speed was far from the initial value, 70 mbps. For this reason, in my meetings last week, there were internet-related freezing and sound problems.
Do you know why this is caused?

[jnq35]

Hello probably the increase number of wifi network around you.

[Antony]

Hello,

It is normal to see a difference between a cable connection and a WIFI one. A lot of aspects can impact the quality of your signal. You can learn more online about this phenomenon on websites like arcep. However even if a difference there is, there should not be freezing or sounds bugs, know that you have the possibility to establish a self-diagnosis on your line via the SFR&Moi application. To get the app, go to Help then Line Status and finally Run a Diagnostic.
Hoping you could help.

Have a great day.

[elisabethla01]

En français SVP

[Antony]

Bonjour @elisabethla01,

Si vous rencontrez des difficultés avec votre connexion ou votre matériel, n'hésitez pas à créer votre propre sujet. 🙂

Vous souhaitant une excellente journée ! 

[ermangulmez]

hello again,
I used self-diagnosis and could not find a problem.
Today I re-tested my connection speed via Wi-Fi and now it shows 30mbps which is very low.
Is it related to the day of the month? I mean SFR decreases the speed at the end of the months?
If not can someone give me the details to increase the speed of some information for the technical help?

[Antony · Accepted solution]

Hello @ermangulmez,

First of all allow me to assure you that there is no system in France such as decreasing the service quality on purpose at a certain time of the month. About the technical support you can join them directly here on the Chat Technique however you will need to use a translator or ask for the help of a french speaker if you want to call the customer service on the 1023. 

Hopping i was able to help you.

Have a nice day !