No telephone connection

dwilk
Visiteur

I set up my account Feb 2020. Arrived in France  March, looking forward to phone connection and Internet. Alas no telephone connection. Sent an email to the top man and still no Joy.

Appreciate im now home in Scotland and Covid-19 dosent help.

Cant wait till Feb 2021 so that i can ditch this account.

Would not use Selectra again as also problems from the start.

5 RÉPONSES 5
Thomas
Community Manager SFR

Hi @dwilk,

 

I'm sorry to hear you have encountered such issues. SFR customer service is reachable on social media (Facebook or Twitter), by phone (1023) or on the Chat Technique. As there is no direct mail address, I don't know to whom you sent one, but that may explain why you didn't receive an answer.

 

As for Selectra, you can contact them by mail : contact@selectra.info.

 

Don't hesitate to post your feedbacks,

 

Have a nice day.

Thomas, Community Manager à votre écoute

Un mot inconnu ? Rendez-vous sur le Lexique de la Communauté SFR !

dwilk
Visiteur

Back in france and still no telephone connection

Thomas
Community Manager SFR

Hi @dwilk,

 

Sorry to hear that. What did the customer service told you ?

Thomas, Community Manager à votre écoute

Un mot inconnu ? Rendez-vous sur le Lexique de la Communauté SFR !

dwilk
Visiteur

They told me they would fix within 48 hours.

Expect my call today

 

I am frustrated as I have had no phone since the connection February 2020

I need a phone as I cant link my mobile phone with the wifi

EE is not compatible with SFR.

I have no contact in case of emergency

 

 

Derek

Thomas
Community Manager SFR

Please tell me when everything work @dwilk,

 

Have a nice day.

Thomas, Community Manager à votre écoute

Un mot inconnu ? Rendez-vous sur le Lexique de la Communauté SFR !

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