Cancel suscription

[pquirojo]

I need to leave the country urgently due to a family emergency. I want to cancel my subscription since the technician that installs the fibre box will come after I leave. I tried calling to 1023 but they hanged up on me. It seems that I don't have a client number since I'm still not connected, so I cannot send a letter. What can I do?

I'm not sure when I'll be coming back, so I prefer to cancel than keep changing my date.

Thank you

[Yann · Accepted solution]

Hi @pquirojo 
Please contact a customer service representative via private message on Twitter or Facebook. This one will access your personal files to help you.
Please try to write in french or to have someone to do it for you.
Have a nice day.