Connection loss every day

[larsha01]

Salut, good day,

unfortunately every day my fibre connection from SFR looses its connection for a couple of minutes. After a while, it reconnects.

Can anybody help me to avoid these errors ? What can be the reason?

We use the SFR Box THD 4K via coaxial cable (fibre).

Au revoir

[Ryry · Accepted solution]

Hello @larsha01 

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We use the SFR Box THD 4K via coaxial cable (fibre).

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To be precise, the SFR Box THD 4K

• is not what is legally named "fiber" in France (relating exclusively to FttH, full optical fiber) 
• this box is related to the FttLA technology (which is an hybrid with optical fiber, terminated by coaxial cable, like cable-TV).

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unfortunately every day [...] looses its connection for a couple of minutes. After a while, it reconnects.

Can anybody help me to avoid these errors ? What can be the reason?

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Hard to say... It could be many reasons.

Could you provide (copy/paste) your frequencies list? (visible at http://192.168.0.1 then

• in French : onglet RÉSEAU > Paramètres avancés > Fréquences câble
• could be in English something like: tab NETWORK > Advanced parameters > Cable frequencies

It would be interesting to get all these frequencies when it works... and also when it fails.

Regards.