You are not commited

[jooan01]

Hello, i started my contract in 25/01/2020 with SFR for a hotspot. Paying 35 € montly and in 2021 in january i paid 50 € because the discount wore off. In my client space, it says i'm no longer engaged ("Vous n’êtes plus engagé"). Also, it says in my invoices: Fin d'engagement : 25/01/2021

If this is true, why am i still being charged for this month? (February - March)

[kendokanne · Accepted solution]

Bonjour @jooan01 

Est-ce un forfait mobile ou un abonnement box SFR ?

La fin de l'engagement ne signifie pas l'arrêt de la facturation !

Sans action de ta part, l'abonnement ou le forfait est reconduit de mois en mois.

Mais dans la mesure où tu n'es plus engagé , tu peux le résilier sans frais ou effectuer une portabilité d ligne si tu souhaites conserver ton numéro.

Cordialement 

[Ryry]

Hello @jooan01 

As @kendokanne asked, we need further informations to help you.

Indeed all what you describe may be totally normal:

• usually, with most ISPs in France, the contract engage you (you are comited) as a customer for a minimal number of months (often 12 sometimes 24)
• during these 12 months the price is discounted, but you can't leave the contract with no penalties
• after these 12 months (for you it appears to be 25/01/2021), the discounted price is finished, you're automatically switched to the "normal" price
• from now, you have two possibilities
  • either you keep your contrat alive and you keep your internet connection (that is to say you don't cancel anything and you pay your bill each month)
  • or you can leave your contract without penalties (you just pay the 49€ for closing the contract) if you want to change ISPs

In other words:

1. your initial contract never ends until you cancel/close it
2. but during the first 12 months, it's cheaper

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If this is true, why am i still being charged for this month? (February - March)

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You are charged for the reason above.

• "Non engagé" (not commited) does not mean "contract cancelled"
• it just means that, now, you are free to leave this contract when you want, without legal penalties (that's the law in France => discounted price, but you have to pay back the remaining "durée d'engagement" (time of commitment)  if you leave the contract during the discount time).
• From now on, you keep your internet service and you pay the full price for it... Until you don't want it any longer.

Regards.