I need to recharge my phone but it doesn't allow it

[oliveirawa01]

*****
Can someone help me please, my French is poor

Edit CM : Pour votre sécurité, merci de ne pas divulguer d'informations personnelles (nom de famille, adresse exacte, numéro de téléphone, adresse mail, référence de contrat...).

[Robert26 · Accepted solution]

Hi @oliveirawa01,

As we can't acess your customer files here, you should reach customer service on social media (Facebook ou Twitter), so you can use an online translator to write in French.

Have a nice day.

[jalalkh01]

Hi, my internet is not working could you please acctivate it and every months i am paying online to you but still my internet is not working please solve my problem.

[Yann · Accepted solution]

Hi @jalalkh01 
As Thomas says,  we can't acess your customer files here, you should reach customer service on social media (Facebook ou Twitter), so you can use an online translator to write in French.

Have a nice day.