HELP - How sign the mandate ?

lucyam01
Visiteur

I can not sign the direct debit mandate in my online account as the security code to access that area is sent to my French phone that does not work in the UK. How can I sign the mandate?

 

Edit CM : l'intitulé de votre message a été modifié pour une meilleure compréhension. Vous recevrez bientôt une réponse de la Communauté. Bonne journée !

3 RÉPONSES 3
Robert26
Contributeur Elite

Hi @lucyam01,

 

I suggest you contact a customer service representative on social media (Facebook or Twitter) so you can change your contact phone number. I advise you to write in french, or to have someone to do it for you.

 

Have a nice day.

lucyam01
Visiteur

Thank you

Yes I have done this already on Facebook, in French. It seems very odd not to have a customer service email address. 

 

Robert26
Contributeur Elite

Hi @lucyam01,

 

Is your problem solved then ?

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