Votre panier est vide
Réponse certifiée par SFR Question résolue

Extending Internet Fiber Contract

robertju01
Visiteur

Dear SFR,

 

Sorry for writing this email in English.

I am contacting you to get some help to extend my Fiber contract.

My 12-month contract has been expired a couple of months back.

Now I am getting charged a much higher amount than what I used to pay under the contract.

I am happy with the service and see no reason to change the provider.

I would like to commit again for the 12-month contract provided that I get the same price.

 

I've spoken to agents in the SFR shop and they said I must contact SFR customer line in order to get the same rate.

As my French is not at the level to hold a conversation, I am relying on this forum to get somewhere.

 

Please let me know how to proceed; you can either contact me by replying to my thread or email me to discuss more precisely the price.

 

Many thanks,

 

Robert

 

1 RÉPONSE RECOMMANDÉE

Solutions approuvées
Réponse certifiée par SFR
Thomas
Community Manager SFR

Hi @robertju01,

 

There are no members of customer and technical services here. To negociate the price of your contract, you have to call 1023, as you have been told. I suggest you ask someone who speak french to call on your behalf, with you nearby.

 

Have a nice day.

Thomas, Community Manager à votre écoute

Un mot inconnu ? Rendez-vous sur le Lexique de la Communauté SFR !

Voir la solution dans l'envoi d'origine

1 RÉPONSE 1
Réponse certifiée par SFR
Thomas
Community Manager SFR

Hi @robertju01,

 

There are no members of customer and technical services here. To negociate the price of your contract, you have to call 1023, as you have been told. I suggest you ask someone who speak french to call on your behalf, with you nearby.

 

Have a nice day.

Thomas, Community Manager à votre écoute

Un mot inconnu ? Rendez-vous sur le Lexique de la Communauté SFR !

Voir la solution dans l'envoi d'origine

Comment gagner des badges

Badges En savoir plus