Réponse certifiée par SFR Question résolue

Payment problem

loujeinaha01
Visiteur
Hello
 
I would like to mention that even we received the letter from your customer service office still charges it so far 437 euros.
 
the answers below were related to our recommendation No. xxxxxxxxxxxxx. EMAIL:
 
Hello Mrs. xxxxxxxxxx, By mail of 27/04/2021, you tell us your request regarding the billing of the commitment fee. We understand the inconvenience caused by this situation.
 
We would like to inform you that these fees are in accordance with the provisions of the General Terms of Subscription applicable to your contract.
 
All information relating to the termination of a contract is present. The termination of your contract before its expiry, the remaining months due have therefore been applied. The end date of commitment is mentioned on each of the invoices published in the left block mentioning, among other things, your customer references. Indeed, since 20/02/2021 you have benefited from the PLUS Sport at only 19 euros.
 
This was subject to an extension of your 12-month contract as specified to you during this exchange. In addition, a confirmation was felt to you the same day. However, on an exceptional basis and in view of your particular situation, we regularise the costs related to the contractual commitment, amounting to 400.71 euros.
 
we have to resolve this point to pay the last bill.
 
Thank you
 

 


Edit CM : Pour votre sécurité, merci de ne pas divulguer vos informations personnelles.

1 RÉPONSE RECOMMANDÉE

Solutions approuvées
Réponse certifiée par SFR
Yann
Community Manager SFR

Hi @loujeinaha01
I invite you to contact a SFR Customer Service advisor by Facebook or Twitter. An advisor with access to your file, your information and your bill will be able to answer you about this resiliation problem.

Have a nice day.

Yann, Community Manager

Une réponse vous a été utile ? N'hésitez pas à cliquer sur J'approuve cette réponse !

Un mot inconnu ? Rendez-vous sur le Lexique de la Communauté SFR !



Voir la solution dans l'envoi d'origine

1 RÉPONSE 1
Réponse certifiée par SFR
Yann
Community Manager SFR

Hi @loujeinaha01
I invite you to contact a SFR Customer Service advisor by Facebook or Twitter. An advisor with access to your file, your information and your bill will be able to answer you about this resiliation problem.

Have a nice day.

Yann, Community Manager

Une réponse vous a été utile ? N'hésitez pas à cliquer sur J'approuve cette réponse !

Un mot inconnu ? Rendez-vous sur le Lexique de la Communauté SFR !



Voir la solution dans l'envoi d'origine

Comment gagner des badges

Badges En savoir plus