Mon équipents eté returnés (English)

[Sommerdal]

I made an order with SFR for fiber and mobile sim card.

Unfortunately I wasn't in France when the equipmet arrived to the local shop..

Now it has been returned.

What do I do now?

I tried calling 1023 - but they would not help me, as I do not speak French wery well.

I dont want to cancel my subscription - I just wat my equipment.

Cordialement

Leif Sommerdal

[Bryx]

Hi @Sommerdal ,

Welcome to the SFR Forum!

Indeed, SFR is above all a French brand and only speaks French (or not only) to telephone customer services. However, SFR has other customer contact solutions that are very easy and above all free of charge, such as the use of Facebook or Twitter.

Let me know if you need assistance again!

Cheers,

Bryx

[Sommerdal]

@Bryx 

Thanks for responding.

I have tried to make a contact on facebook around 2 hours ago - nobody answers.

Cheers

Sommmerdal

[Bryx · Accepted solution]

@Sommerdal ,

Okay, we will try the SFR support page directly on Messenger: https://www.messenger.com/t/468102806695310

Be careful, a French answering machine will ask you if you are a mobile or fixed customer. In your case, in French says this " Je suis un client fixe, je souhaite obtenir des informations sur une commande qui a été returné alors que je n'étais pas disponible, comment faire ? S'il vous plaît ? "

Translate in English : I am a permanent customer, I would like to obtain information on an order that has been returned when I was not available, how to do so? Please? Please?

Let me know if you were able to get help! Don't give up on me! If you need to translate your English into French, here is a very good free translator for you: https://www.deepl.com/translator

Cheers,

Bryx

[Dan921 · Accepted solution]

Hello,

you can try

http://assistance.sfr.fr/contacter/chat-faqtech-fixe.html?source=ForumFixeTech

and you can use a translator.

[Sommerdal]

@Bryx 

I'm trying with messenger - hopefully I will prevail.

Thanks for the translation and for the link.

I'll let you know about my progress.

When I initially found out, that I would be away during the delivery I was told that I should cancel my order - and make a new one.

I did that - but unfortunately someone from SFR called me and told, that she would either resend it or extend the time it was in the pickup shop.

So I cancled the cancellation - my fault.

Now I have applied for a new cancellaton.

I'll keep you posted.

Cheers

Sommerdal

[Sommerdal]

@Dan921 

Thanks - I'll try

Cheers

Sommerdal

[Sommerdal]

I tried Dan921's link and the suggested  translator- which worked fine

Was very helpful and said that the cancellation was made.

They told med to follow this link:  https://www.sfr.fr/resiliation.html

I have to pay and another fee to get my equipment.

I should have stayed with my first cancellation.

Thank you both for the help

Cheers

Sommerdal

[Bryx]

It's a pleasure to meet you! Come back to the SFR Forum whenever you want!

Good luck and good continuation 

Cheers,

Bryx