https://la-communaute.sfr.fr/t5/perte-de-la-connexion/loss-tv-and-internet-connection-stuck-step-1-4/m-p/2244694#M3972 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="7A0EDEFB-1CC7-4021-9EDD-6094A33A7E53.jpeg" style="width: 3520px;"><img src="https://la-communaute.sfr.fr/t5/image/serverpage/image-id/155904i71F4599520C20F3B/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="7A0EDEFB-1CC7-4021-9EDD-6094A33A7E53.jpeg" alt="7A0EDEFB-1CC7-4021-9EDD-6094A33A7E53.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="BBFF83B2-E780-44C0-8B94-408F57EFA709.jpeg" style="width: 4032px;"><img src="https://la-communaute.sfr.fr/t5/image/serverpage/image-id/155905iA9F649FF16303FF2/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="BBFF83B2-E780-44C0-8B94-408F57EFA709.jpeg" alt="BBFF83B2-E780-44C0-8B94-408F57EFA709.jpeg" /></span></P><P> </P><P>loss TV and Internet connection this morning. I did try to reset, disconnect power ON/OFF, but without success. The box is showing step 1/4 and TV screen show loss local connection. Please advise how can I fix this problem.</P> Sun, 22 Nov 2020 10:21:21 GMT wongyaowaratku01 2020-11-22T10:21:21Z https://la-communaute.sfr.fr/t5/perte-de-la-connexion/loss-tv-and-internet-connection-stuck-step-1-4/m-p/2244694#M3972 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="7A0EDEFB-1CC7-4021-9EDD-6094A33A7E53.jpeg" style="width: 3520px;"><img src="https://la-communaute.sfr.fr/t5/image/serverpage/image-id/155904i71F4599520C20F3B/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="7A0EDEFB-1CC7-4021-9EDD-6094A33A7E53.jpeg" alt="7A0EDEFB-1CC7-4021-9EDD-6094A33A7E53.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="BBFF83B2-E780-44C0-8B94-408F57EFA709.jpeg" style="width: 4032px;"><img src="https://la-communaute.sfr.fr/t5/image/serverpage/image-id/155905iA9F649FF16303FF2/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="BBFF83B2-E780-44C0-8B94-408F57EFA709.jpeg" alt="BBFF83B2-E780-44C0-8B94-408F57EFA709.jpeg" /></span></P><P> </P><P>loss TV and Internet connection this morning. I did try to reset, disconnect power ON/OFF, but without success. The box is showing step 1/4 and TV screen show loss local connection. Please advise how can I fix this problem.</P> Sun, 22 Nov 2020 10:21:21 GMT https://la-communaute.sfr.fr/t5/perte-de-la-connexion/loss-tv-and-internet-connection-stuck-step-1-4/m-p/2244694#M3972 wongyaowaratku01 2020-11-22T10:21:21Z https://la-communaute.sfr.fr/t5/perte-de-la-connexion/loss-tv-and-internet-connection-stuck-step-1-4/m-p/2244902#M3989 <P>Hello&nbsp;<a href="https://la-communaute.sfr.fr/t5/user/viewprofilepage/user-id/11269128">@wongyaowaratku01</a>,&nbsp;</P> <P>&nbsp;</P> <P>First I recommand you to go on<A href="http://assistance.sfr.fr/form/incidents/reseau/fixe/get.html#sfrclicid=%20F_topic_RESEAU" target="_blank" rel="noopener"> this page</A> and to check if there any network issue declared, it can explain the current situation.&nbsp;</P> <P>Secondly&nbsp;be aware that via the <A href="https://www.sfr.fr/sfr-et-moi/vos-services-sfr/sfr-et-moi.html" target="_self">SFR&amp;Moi</A> application, you have the possibility to make a self-diagnosis on your line. To get the app downloaded, go to Support then Line Status and finally Run a Diagnostic.<BR />Do not hesitate to give me a feedback on your situation.</P> <P>&nbsp;</P> <P>Have a good day.</P> <P><BR /><BR /><BR /></P> Mon, 23 Nov 2020 09:10:02 GMT https://la-communaute.sfr.fr/t5/perte-de-la-connexion/loss-tv-and-internet-connection-stuck-step-1-4/m-p/2244902#M3989 Antony 2020-11-23T09:10:02Z