No internet and phone connection

aromalas01 — Wed, 07 Oct 2020 09:11:04 GMT

Hello World,

For the past two days, I am having an issue with my SFR box plus. There is no green light for '@' and 'telephone.' Has anyone came across the same situation?
I tried unplugging the DSL connection and pressed the reset button, but nothing changed.

Please help!

Re: No internet and phone connection

Benjamin — Wed, 07 Oct 2020 11:00:58 GMT

Hello @aromalas01 ,

If the "@" green light is not ON , that's want to say your connection doesn't work.

Actually you reboot and reset your modem but nothing has change.

Have you call the English customer service support ? Call the 1026 if you have a French mobile or call the +33610001026 .

You can contact the customer service with Facebook : https://www.messenger.com/t/SFR or Twitter : @SFR_SAV

Have a nice day.

sujet No internet and phone connection dans Perte de la connexion

No internet and phone connection

Re: No internet and phone connection