sujet Re: Respect of clients dans Panne / perte et vol / assurance

Respect of clients

utilisateur_supprimé — Tue, 03 Apr 2018 15:42:14 GMT

Hello
I am a client and i had a problem.. so i called the customer service and they gave this number
‭0805 770 194‬ at 04:46 p.m
I asked if they can speak english and a lady told me no.. i speak little french so i tried to explain my problem.
She asked me to wait a few minutes
After that a man talked to me.. i told him that my french is not very well
He said something that i did not understand so i said
“Je ne ai pas bien compris “
And he hang up the phone while i was taking
In our culture this is considered a big insult..
Not only that he did not solve my problem
He insulted me..
Thank you,

Re: Respect of clients

utilisateur_supprimé — Fri, 06 Apr 2018 10:10:24 GMT

Hi @utilisateur_supprimé,

Welcome to the breast of the Forum

As no member has still reacted to your subject, I allow to intervene. (sorry for my English)

I'm sorry for that because we are don't agree with this type of situation.

To obtain some informations with a councillor but not by calling, several canals are at your disposal:

- Facebook, Twitter

I wish you a pleasant day,