sujet Re: VOIP KO dans Panne TV / VOD https://la-communaute.sfr.fr/t5/panne-tv-vod/voip-ko/m-p/2038410#M15581 <P>Bonjour&nbsp;@utilisateur_supprimé&nbsp;&nbsp;<SPAN>et&nbsp;</SPAN><SPAN>Bienvenue dans la plateforme d'entraide du ForumSFR</SPAN></P> <P><SPAN>Il n'y as pas de webconseiller_SFR&nbsp; ni&nbsp; Technicien_SFR dans le forum d'entraide SFR</SPAN>&nbsp;</P> <P>Sachez également que la Community Manager en charge de gérer le ForumSFR n'as&nbsp; pas accès aux dossiers des abonnés SFR</P> <P>&nbsp;<SPAN>Nous sommes tous des abonnés SFR&nbsp; essayant d'aider les autres abonnés SFR avec nos trucs et astuces que nous partageons</SPAN>&nbsp;</P> <P><SPAN>L'objectif du ForumSFR étant l'entraide Communautaire</SPAN></P> <P><SPAN>Si j'ai bien compris vous avez la Box THD de SFR,modem Box TV</SPAN></P> <P><SPAN>Portail SFR&gt;Box,Internet,TV,Téléphonie Fixe&gt;</SPAN>LA BOX TRÈS HAUT DÉBIT DE SFR</P> <P><SPAN><A href="https://assistance.sfr.fr/internet-et-box/box-tv-thd-de-sfr/accueil.html" target="_blank">https://assistance.sfr.fr/internet-et-box/box-tv-thd-de-sfr/accueil.html</A></SPAN></P> <P>Ou La&nbsp;<SPAN>Box THD&nbsp; 4K de SFR&nbsp;celle ci&nbsp;&nbsp;<IMG src="https://forum.sfr.fr/t5/image/serverpage/image-id/118610iDFFC236BC081F3F8/image-size/large?v=1.0&amp;px=600" border="0" alt="Forum SFR Capture écran Box SFR THD.jpg" title="Forum SFR Capture écran Box SFR THD.jpg" /></SPAN></P> <P><A href="https://assistance.sfr.fr/internet-et-box/box-thd-4k-de-sfr/accueil.html" target="_blank" rel="noopener noreferrer">https://assistance.sfr.fr/internet-et-box/box-thd-4k-de-sfr/accueil.html</A></P> <P><SPAN>Dans ce cas,vous pouvez joindre SFR&nbsp;&nbsp;</SPAN><SPAN>via le chat Box&nbsp;&nbsp;</SPAN><SPAN>&nbsp;</SPAN><SPAN>avec votre identifiant Box&nbsp; et le mot de passe associé&nbsp;</SPAN></P> <P><SPAN>Lien chat Box SFR&nbsp;&nbsp;<A href="https://assistance.sfr.fr/contacter/chat-technique-fixe.html" target="_blank" rel="noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">https://assistance.sfr.fr/contacter/chat-technique-fixe.html</A></SPAN></P> <P><SPAN>il est nécessaire de désactiver votre bloqueur de pub pour y accèder.&nbsp;</SPAN></P> <P><SPAN>Vous&nbsp; pouvez&nbsp; également&nbsp; &nbsp;joindre le SAV de SFR&nbsp;&nbsp;</SPAN><SPAN>via&nbsp;</SPAN>&nbsp; les Réseaux sociaux,<SPAN class="login_profil">cela vous permettras d'avoir une réponse personnalisé&nbsp; à votre&nbsp; cas</SPAN></P> <P><SPAN><SPAN class="login_profil">Via le&nbsp; SAV Twitter&nbsp;&nbsp;<BR />Voici le lien<STRONG>&nbsp;<A href="https://twitter.com/SFR_SAV" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">h</A><A href="https://twitter.com/SFR_SAV" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">ttps://twitter.com/SFR_SAV</A></STRONG></SPAN></SPAN></P> <P>Via&nbsp;&nbsp; Facebook &gt;la page Web SFR Facebook,un<SPAN>&nbsp;</SPAN><SPAN>webconseiller_SFR&nbsp;&nbsp; pourras accéder à votre dossier client&nbsp;</SPAN>&gt; Assistance SFR</P> <P>&nbsp;<SPAN>Voici le lien</SPAN><STRONG>&nbsp;<A href="https://www.facebook.com/Assistance-SFR-468102806695310/?fref=nf" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">https://www.facebook.com/Assistance-SFR-4681028066<WBR />95310/?fref=nf</A></STRONG></P> <P>Ensuite je vais tenter de vous guider à travers les rouages du ForumSFR</P> <P><SPAN>Au sein même du ForumSFR&nbsp; dans la partie S'ENTRAIDER vous avez 2 rubriques dédié pour les Box(Box Fibre/Box ADSL)</SPAN></P> <P>V<SPAN>ous avez la rubrique dédié au Box Fibre</SPAN></P> <P>&nbsp;</P> <P><SPAN><IMG src="https://forum.sfr.fr/t5/image/serverpage/image-id/129594iF0BCA9A0F08B70F4/image-size/original?v=1.0&amp;px=-1" border="0" alt="Forum SFR Capture d'ecran rubrique BOX FIBRE.jpg" title="Forum SFR Capture d'ecran rubrique BOX FIBRE.jpg" /></SPAN></P> <P>&nbsp;</P> <P><A href="https://forum.sfr.fr/t5/Box-Fibre/ct-p/box-fibre" target="_blank">https://forum.sfr.fr/t5/Box-Fibre/ct-p/box-fibre</A></P> <P>Puis U<SPAN>tiliser et Dépanner ma box Fibre&gt;Télévision - box Fibre</SPAN></P> <P><A href="https://forum.sfr.fr/t5/T%C3%A9l%C3%A9vision-box-Fibre/bd-p/television-Fibre" target="_blank">https://forum.sfr.fr/t5/T%C3%A9l%C3%A9vision-box-Fibre/bd-p/television-Fibre</A></P> <P>J'espère que cela vous aidera.Bonne fin de&nbsp; journée&nbsp;&nbsp;<SPAN>et bonne navigation dans la Communauté d'entraide SFR dixit le ForumSFR.Cordialement</SPAN></P> <P><SPAN>Nouveau&nbsp;</SPAN><SPAN>PDF pour les Box&nbsp; de SFR &gt;Offres Box de SFR &nbsp; tarif&nbsp; et condition&nbsp;</SPAN><SPAN>du&nbsp;&nbsp;29/05/2018</SPAN></P> <P><SPAN><A href="https://static.s-sfr.fr/media/brochure_box.pdf" target="_blank" rel="noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">https://static.s-sfr.fr/media/brochure_box.pdf</A></SPAN></P> Sun, 17 Jun 2018 19:08:30 GMT XYZ587 2018-06-17T19:08:30Z VOIP KO https://la-communaute.sfr.fr/t5/panne-tv-vod/voip-ko/m-p/2038405#M15580 <P>Bonjour,</P> <P>Je suis nouvelle cliente chez SFR. J'ai une box Fibre Zive installée au 1er étage d'une mezzanine alors que la télévision est au rez-de-chaussée. J'ai branché un cable HDMI entre la box et la télévision mais la TV ne fonctionne pas. La TV reste bloquée au niveau du pays à saisir : France. J'ai éteint plusieurs fois la box et je l'ai réinitialisée. Au moment de l'étape 4/4 j'ai "VOIP KO", puis le message "installation" qui reste bloqué.</P> <P>Par contre je reçois bien Internet et le téléphone fonctionne.</P> <P>Pouvez vous m'aider ?</P> <P>Merci</P> Sun, 17 Jun 2018 18:41:03 GMT https://la-communaute.sfr.fr/t5/panne-tv-vod/voip-ko/m-p/2038405#M15580 utilisateur_supprimé 2018-06-17T18:41:03Z Re: VOIP KO https://la-communaute.sfr.fr/t5/panne-tv-vod/voip-ko/m-p/2038410#M15581 <P>Bonjour&nbsp;@utilisateur_supprimé&nbsp;&nbsp;<SPAN>et&nbsp;</SPAN><SPAN>Bienvenue dans la plateforme d'entraide du ForumSFR</SPAN></P> <P><SPAN>Il n'y as pas de webconseiller_SFR&nbsp; ni&nbsp; Technicien_SFR dans le forum d'entraide SFR</SPAN>&nbsp;</P> <P>Sachez également que la Community Manager en charge de gérer le ForumSFR n'as&nbsp; pas accès aux dossiers des abonnés SFR</P> <P>&nbsp;<SPAN>Nous sommes tous des abonnés SFR&nbsp; essayant d'aider les autres abonnés SFR avec nos trucs et astuces que nous partageons</SPAN>&nbsp;</P> <P><SPAN>L'objectif du ForumSFR étant l'entraide Communautaire</SPAN></P> <P><SPAN>Si j'ai bien compris vous avez la Box THD de SFR,modem Box TV</SPAN></P> <P><SPAN>Portail SFR&gt;Box,Internet,TV,Téléphonie Fixe&gt;</SPAN>LA BOX TRÈS HAUT DÉBIT DE SFR</P> <P><SPAN><A href="https://assistance.sfr.fr/internet-et-box/box-tv-thd-de-sfr/accueil.html" target="_blank">https://assistance.sfr.fr/internet-et-box/box-tv-thd-de-sfr/accueil.html</A></SPAN></P> <P>Ou La&nbsp;<SPAN>Box THD&nbsp; 4K de SFR&nbsp;celle ci&nbsp;&nbsp;<IMG src="https://forum.sfr.fr/t5/image/serverpage/image-id/118610iDFFC236BC081F3F8/image-size/large?v=1.0&amp;px=600" border="0" alt="Forum SFR Capture écran Box SFR THD.jpg" title="Forum SFR Capture écran Box SFR THD.jpg" /></SPAN></P> <P><A href="https://assistance.sfr.fr/internet-et-box/box-thd-4k-de-sfr/accueil.html" target="_blank" rel="noopener noreferrer">https://assistance.sfr.fr/internet-et-box/box-thd-4k-de-sfr/accueil.html</A></P> <P><SPAN>Dans ce cas,vous pouvez joindre SFR&nbsp;&nbsp;</SPAN><SPAN>via le chat Box&nbsp;&nbsp;</SPAN><SPAN>&nbsp;</SPAN><SPAN>avec votre identifiant Box&nbsp; et le mot de passe associé&nbsp;</SPAN></P> <P><SPAN>Lien chat Box SFR&nbsp;&nbsp;<A href="https://assistance.sfr.fr/contacter/chat-technique-fixe.html" target="_blank" rel="noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">https://assistance.sfr.fr/contacter/chat-technique-fixe.html</A></SPAN></P> <P><SPAN>il est nécessaire de désactiver votre bloqueur de pub pour y accèder.&nbsp;</SPAN></P> <P><SPAN>Vous&nbsp; pouvez&nbsp; également&nbsp; &nbsp;joindre le SAV de SFR&nbsp;&nbsp;</SPAN><SPAN>via&nbsp;</SPAN>&nbsp; les Réseaux sociaux,<SPAN class="login_profil">cela vous permettras d'avoir une réponse personnalisé&nbsp; à votre&nbsp; cas</SPAN></P> <P><SPAN><SPAN class="login_profil">Via le&nbsp; SAV Twitter&nbsp;&nbsp;<BR />Voici le lien<STRONG>&nbsp;<A href="https://twitter.com/SFR_SAV" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">h</A><A href="https://twitter.com/SFR_SAV" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">ttps://twitter.com/SFR_SAV</A></STRONG></SPAN></SPAN></P> <P>Via&nbsp;&nbsp; Facebook &gt;la page Web SFR Facebook,un<SPAN>&nbsp;</SPAN><SPAN>webconseiller_SFR&nbsp;&nbsp; pourras accéder à votre dossier client&nbsp;</SPAN>&gt; Assistance SFR</P> <P>&nbsp;<SPAN>Voici le lien</SPAN><STRONG>&nbsp;<A href="https://www.facebook.com/Assistance-SFR-468102806695310/?fref=nf" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">https://www.facebook.com/Assistance-SFR-4681028066<WBR />95310/?fref=nf</A></STRONG></P> <P>Ensuite je vais tenter de vous guider à travers les rouages du ForumSFR</P> <P><SPAN>Au sein même du ForumSFR&nbsp; dans la partie S'ENTRAIDER vous avez 2 rubriques dédié pour les Box(Box Fibre/Box ADSL)</SPAN></P> <P>V<SPAN>ous avez la rubrique dédié au Box Fibre</SPAN></P> <P>&nbsp;</P> <P><SPAN><IMG src="https://forum.sfr.fr/t5/image/serverpage/image-id/129594iF0BCA9A0F08B70F4/image-size/original?v=1.0&amp;px=-1" border="0" alt="Forum SFR Capture d'ecran rubrique BOX FIBRE.jpg" title="Forum SFR Capture d'ecran rubrique BOX FIBRE.jpg" /></SPAN></P> <P>&nbsp;</P> <P><A href="https://forum.sfr.fr/t5/Box-Fibre/ct-p/box-fibre" target="_blank">https://forum.sfr.fr/t5/Box-Fibre/ct-p/box-fibre</A></P> <P>Puis U<SPAN>tiliser et Dépanner ma box Fibre&gt;Télévision - box Fibre</SPAN></P> <P><A href="https://forum.sfr.fr/t5/T%C3%A9l%C3%A9vision-box-Fibre/bd-p/television-Fibre" target="_blank">https://forum.sfr.fr/t5/T%C3%A9l%C3%A9vision-box-Fibre/bd-p/television-Fibre</A></P> <P>J'espère que cela vous aidera.Bonne fin de&nbsp; journée&nbsp;&nbsp;<SPAN>et bonne navigation dans la Communauté d'entraide SFR dixit le ForumSFR.Cordialement</SPAN></P> <P><SPAN>Nouveau&nbsp;</SPAN><SPAN>PDF pour les Box&nbsp; de SFR &gt;Offres Box de SFR &nbsp; tarif&nbsp; et condition&nbsp;</SPAN><SPAN>du&nbsp;&nbsp;29/05/2018</SPAN></P> <P><SPAN><A href="https://static.s-sfr.fr/media/brochure_box.pdf" target="_blank" rel="noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">https://static.s-sfr.fr/media/brochure_box.pdf</A></SPAN></P> Sun, 17 Jun 2018 19:08:30 GMT https://la-communaute.sfr.fr/t5/panne-tv-vod/voip-ko/m-p/2038410#M15581 XYZ587 2018-06-17T19:08:30Z