sujet Re: Cancel contract dans Mon offre et mon contrat

Cancel contract

axvdstel — Fri, 04 Jun 2021 11:45:37 GMT

Hi,

I would like to cancel my internet. However it seems impossible to do this via my Espace client and I cant figure out how to do it otherwise.

WHY is this so difficult? SFR is an internet company right? Why wouldn't I be able to cancel my internet, via the internet? Signing a new contract takes like 1 minute, so it seems to be made difficult on purpose with malicious motives.

Can someone help me make this easy please!

Re: Cancel contract

Robert26 — Fri, 04 Jun 2021 12:14:45 GMT

Hi @axvdstel,

Here is how to cancel your contract, as described here :

Call 1023 and follow indications to reach "service résiliation"
Ask for the postal address to which you have to send a letter saying you want to cancel your contract
10 days (at the most) after the letter is received, your contract is canceled.

Please be aware you might have to pay a fee (you'll have to pay 49€ at least, no matter your situation). You can estimate this fee here.

Have a nice day.