sujet Re: Signer mandat de prélèvement dans Mon offre et mon contrat

Signer mandat de prélèvement

konstantinosna01 — Fri, 30 Oct 2020 10:05:30 GMT

Good morning, I received the mail about logging in to my customer space and "vous permet en quelques clics de signer votre mandat". I am now in customer space. Can you please guide me to these clics?
Thank you for your time

Edit CM : Vous avez posté dans un autre fil de discussion. Pour plus de visibilité, je vous ai créé un sujet ici. Vous recevrez bientôt une réponse de la Communauté.

Re: Signer mandat de prélèvement

Yann — Fri, 30 Oct 2020 15:52:08 GMT

Hi @konstantinosna01,
To sign your document, you have to follow this link Gestion de mon compte SFR.

Have a nice day.

Re: Signer mandat de prélèvement

konstantinosna01 — Sat, 31 Oct 2020 15:18:15 GMT

Hello Yann and thank you for your answer! Your link directs me to the "espace". What do I do now?

Re: Signer mandat de prélèvement

Elleiram — Sat, 31 Oct 2020 14:14:44 GMT

Hello @konstantinosna01 Welcome to the support community

I allow myself to warn you because your landline number is visible in your screenshot

You can delete your image

You can delete by left clicking on Option then Delete image>this one

https://la-communaute.sfr.fr/t5/media/gallerypage/album-id/36968/image-id/155197i8184DD30AEFBABB3

Have a nice day and a nice week end

best regards

Re: Signer mandat de prélèvement

Yann — Mon, 02 Nov 2020 09:13:17 GMT

Hi @konstantinosna01,
If there is not "mandat de prélèbement" to sign in your "Espace Client", please contact Customer SFR Service (Facebook or Twitter).

Have a nice day.

Re: Signer mandat de prélèvement

konstantinosna01 — Mon, 02 Nov 2020 13:09:37 GMT

Hi Yann,

Indeed my espace last night disclosed the settings for signing and downloading the mandate.

I would like to thank both you and Elleiram for answering promptly and effectively!!

Case closed!!

Best regards,

Kostas

Re: Signer mandat de prélèvement

Yann — Mon, 02 Nov 2020 17:46:44 GMT

Hi @konstantinosna01,

thanks for your message, my pleasure.