im stuck in the uk

Kingdom207 — Tue, 12 Jan 2021 16:42:56 GMT

I'm stuck in the UK and have been since march,
1 I don't speak french

2 I cant reduce my package as I don't speak french and they cant do this on the international phone line
3 I've now been given an address to post a letter to cancel but I cant return the equipment as I'm stuck in the UK
So i'm paying 35 euros a month for a service I can't change or cancel

Been trying to sort this out since April 2020

Re: im stuck in the uk

Antony — Wed, 13 Jan 2021 08:55:16 GMT

Hello @Kingdom207,

I understand your distress however The SFR Community is a platform for Mutual Assistance between users. Customer and technical services are not present here, and we cannot access your file. Regarding your problem of termination I invite you if you have the material with you to send it back to SFR via the closest post office and proceed to a international sending. If the materiel is still in France I hightly recommand you to ask someone, If you can, to do it for your otherwise you will be charged with fine for non-restitution of materiel.

Have a nice day,

sujet im stuck in the uk dans Ma facturation et mes consommations

im stuck in the uk

Re: im stuck in the uk