sujet Re: SFR internet contract cancellation dans Ma facturation et mes consommations

SFR internet contract cancellation

utilisateur_supprimé — Thu, 25 Apr 2019 08:45:00 GMT

I want to cancel my SFR internet contract. I send a AR letter dated 05 April, 2019 to SFR Resiliation TSA 30103 69947 LYON CEDEX 20.

SFR's receipt of the letter is dated 09th April, 2019, with SFR reference no. TCO201909903294.

It is mentioned on SFR website that it takes 10 days to process the cancellation. But 16 days has passed. Till now I have not got any reply from SFR on the contract cancellation.

As I cannot speak French, I was unable to ring SFR tel. no. 1023. Is there anyway to contact SFR via email or online?

How many days does SFR need to make the contract cancellation?

Any help will be highly appreciated.

Re: SFR internet contract cancellation

Matlohyn80 — Thu, 25 Apr 2019 18:07:57 GMT

Hello,

You can contact them on this page : https://assistance.sfr.fr/contacter/chat-commercial-fixe.html, but the only way to cancel your contract is with the 1023 number. I'm afraid you will have to find an english-french speaker in order to do that. Would it be possible for you ?

Re: SFR internet contract cancellation

utilisateur_supprimé — Sat, 25 May 2019 08:44:56 GMT

Thank you for your advise.

A French speaker helped me to call 1023 number to cancel the fiber contract.

SFR confirmed the cancellation by phone that the contract would be cancelled on 7th May, 2019. And the box should be returned within 3 weeks beginning 8th May.

I returned box on 11st May. SFR confirmed receipt of the returned box on 20th May, with no penalty.

However, I got an invoice recently at the amount of 43.01 euro, requesting to pay for the susbcription of the box for the period between 6th May and 5th June.

I would like to know why there is one more month's lan subscription fee after SFR cancellation confirmation.

Can SFR who speaks English call me back to explain this?

Re: SFR internet contract cancellation

utilisateur_supprimé — Tue, 08 Oct 2019 08:58:51 GMT

I have the same issue. I don't live in France and don't know how to cancel my SFR contract. I haven't been able to do this by phone. Can anyone help? is there an English speaking contact number I can call?

Re: SFR internet contract cancellation

utilisateur_supprimé — Tue, 02 Jun 2020 07:40:02 GMT

1026 is supposed to be the Anglophone number. We have a similar issue, so I went to the help chat and asked to chat in English and this is what I was advised to do. We haven't tried it yet...

Re: SFR internet contract cancellation

utilisateur_supprimé — Tue, 02 Jun 2020 07:43:26 GMT

Try 1026. That is what the chat line told me when I asked if we could chat in English. Je peux vous proposer de voir cela sur le chat ou sinon vous pouvez également contacter le service client anglophone au 1026.

Re: SFR internet contract cancellation

Ryry — Tue, 02 Jun 2020 08:06:09 GMT

Hi @utilisateur_supprimé

The French sentence that you quoted ("Je peux vous proposer de voir cela sur le chat ou sinon vous pouvez également contacter le service client anglophone au 1026") is a bit ambiguous about the chat itself

=> did the person refuse to write in English in the chat to discuss with you?

Bye.