sujet Re : How to make a complaint against SFR ? dans Ma commande / mon SAV et la gestion du rendez-vous avec le technicien

How to make a complaint against SFR ?

utilisateur_supprimé — Mon, 28 Sep 2015 06:29:04 GMT

Anyone knows how to make a formal complaint against the SFR company?

Re : How to make a complaint against SFR ?

utilisateur_supprimé — Tue, 29 Sep 2015 16:11:13 GMT

Hello @utilisateur_supprimé,

It's depend what is your problem exactly?

But you can do it by Twitter or by Facebook.

If you have any questions i'm here

Have good day.

Re : How to make a complaint against SFR ?

utilisateur_supprimé — Wed, 30 Sep 2015 13:40:49 GMT

My problem is that I subscriped to SFR ADSL box offer (2 euros per month) through showroomprive.com since 08/09/2015. I got a confirmation email from SFR and since then, I got nothing else (no box, nothing). I am not able to follow my command. I called the SFR customer service and they were not able to find my Numéro de commande. they said that they will call me back and they never did. and I am still waiting for 23 days now without internet.

Re : How to make a complaint against SFR ?

utilisateur_supprimé — Fri, 09 Oct 2015 16:15:22 GMT

Bonjour @utilisateur_supprimé,

I am sorry to read that.

But we had the problem of shipments that is corrected since 06/10/2015

So you should receive the maximum box within 5 days + postal times .

Have good day.

Re : How to make a complaint against SFR ?

utilisateur_supprimé — Fri, 09 Oct 2015 19:54:48 GMT

Are you sure about that?!!! because I called the customer service last Monday, 05/10/2015 and they told me that my command has been canceled due to technical error and that they can do nothing for solving the problem and I have to resubscripe again.

based on that, I already took a RED Fibre offer and the technicien is coming to my apartment next Friday to connect the fibre box.

Now you are telling me that the problem of the first offer is now solved ?!!!!!!!! (After one month, since 08/09/2015)

What shall I do now ?!!!!!!!!

If you confirm that I will receive my ADSL box by next week, please cancel my RED fibre offre.

Re : How to make a complaint against SFR ?

utilisateur_supprimé — Fri, 16 Oct 2015 15:54:45 GMT

Hello @utilisateur_supprimé,

It's another thing what you said.

So if your command are cancelled you received nothing.

The best wait ask on Twitter or la page facebook.

Because me i can look your contract.

Have nice day.

Re : How to make a complaint against SFR ?

utilisateur_supprimé — Fri, 23 Sep 2016 15:16:51 GMT

How can I cancel my mobile with sfr. I have written to them twice.telephoned...not on the sfr mobile..no reception in my village...emailed...tweeted...

Re : How to make a complaint against SFR ?

utilisateur_supprimé — Fri, 23 Sep 2016 15:18:10 GMT

Did you find out how to complain

Re : How to make a complaint against SFR ?

utilisateur_supprimé — Sun, 25 Sep 2016 13:59:19 GMT

Hello @utilisateur_supprimé

If you can't go on FB or Twitter (links in @utilisateur_supprimé's post) you can write a letter to the customer service of SFR Adresse Service Consommateur SFR

Here, you will find what you have to do if no one from SFR is able to solve your situation --> Contact et parcours réclamation

You will find steps to follow here, where to write, call etc.

Hope you will find a solution soon,

Fallen

Re : How to make a complaint against SFR ?

andreamic89 — Mon, 06 Feb 2017 09:16:29 GMT

Its impossible to contact sfr in written form, nor to talk to a normal customer service agent through the phone.

We have had a lot of troubles with sfr, from being discriminated against.. to having to overpay our bill because they mistakenly

added two channels unto our bill. I am still struggling with that, have asked some french friends to call on my behalf, but all they encounter is

mean persons and lack of manners, seriously, thinking about disconnecting this bad service.

Re: Re : How to make a complaint against SFR ?

utilisateur_supprimé — Mon, 11 Feb 2019 17:15:29 GMT

Please please how do I get any help at all from sfr. I signed up on 14th January, received box 21st January. Also ordered a sim card at the same time. We only moved in over the weekend My sim has not arrived, they say they couldn,t deliver it because the address was wrong.... well the engineer found us using the same address! now they advise that they cannot send out another sim!!! Also our internet connection is atrocious... either no signal or a download of maximum 1.59. Useless to me trying to run a business.

What I want to do is cancel and use another provider but I can find any help on how to do this. Im getting angry, frustrated and desperate.

Re: How to make a complaint against SFR ?

ziadalale — Mon, 30 Dec 2019 21:13:34 GMT

yes, there is post address you can get from their service online https://assistance.sfr.fr/runtime/contacter/chat-commercial-mobile.html

or call 1026 in English and 1023 in Frnch and an advisor will support you or gaide you more.

Gppd luck.

@utilisateur_supprimé wrote:
Anyone knows how to make a formal complaint against the SFR company?

Re: Re : How to make a complaint against SFR ?

utilisateur_supprimé — Mon, 27 Jan 2020 19:57:44 GMT

I am trying to send letters to SFR regarding invoices for services I do not have. I sent a letter requiring a signature and it was returned as unknown address. I wish to make a formal complaint. Tried Facebook- nothing!… I am not a happy customer AT ALL and wish to mail a complaint. I expect an address where I can do so.

Re: Re : How to make a complaint against SFR ?

utilisateur_supprimé — Sun, 02 Aug 2020 13:17:01 GMT

I am in the same quandary.Have been forced to pay twice for this months connection and cannot make a complaint .

Sent a registered letter and it was refused and the letter came straight back to me

Re: How to make a complaint against SFR ?

utilisateur_supprimé — Sun, 02 Aug 2020 13:21:16 GMT

tried both those numbers and couldnt speak to the the French one

The English one responded but said he couldnt help .He gave me a phone number which doesnt seemto exist

Re: Re : How to make a complaint against SFR ?

utilisateur_supprimé — Sun, 02 Aug 2020 13:37:11 GMT

Dear Monkey 666

I am sure the so called helper is a troll because none of the solutions proffered to you are valid . I havent checked all but have checkedout 3 and all were completely mickymouse

This is the very worst provider in France

I havealready found that 3 of my friends have been vastly overcharged mainly for things they had not either ordered or received and all 3 have left

I am considering my options but I mean to get my money back

Good luck to you x

Re: Re : How to make a complaint against SFR ?

dwilk — Tue, 26 Jan 2021 17:25:57 GMT

I am now at the end of my year with them and NEVER AGAIN will I touch SFR