sujet Contract termination due to force majeur dans Ma commande / mon SAV et la gestion du rendez-vous avec le technicien

Contract termination due to force majeur

panagiotiska01 — Wed, 10 May 2023 11:53:11 GMT

Hello,

In the beginning of March 2023 I was informed by my company that I will be moved to a new project, outside France.

I went to a SFR store, showed them the official letter from my company and informed them that I want to terminate my contract due to Force majeur.

The customer representative agreed, filled in an application and he said that the contract will be terminated.

3 months later, I keep getting charged for this!

What can I do in order to get my contract terminated.

Antony — Thu, 11 May 2023 16:56:27 GMT

You may be exempted from the cancellation fee if you terminate your offer for any of the following reasons:

Unemployment/ financial difficulties

- Termination of a permanent contract

- Personal bankruptcy, insolvency or liquidation of the client or head of household

- Filing for bankruptcy

- Dissolution, closure of the company

- Self-Entrepreneur: End of activity

- Over-indebtedness

Move/Second Home

- Abroad & DOM

- In Metropolitan France in an area not covered

- Second home in France in area not covered by 3G+ (Remote access for key, tablet, etc.)

Illness/ Disability/ EHPAD/ Specialized Medical Structure/ Death

- Hospitalization, sickness or invalidity, placement in EHPAD

- Guardianship/curatorship

- Death of holder

Other cases

- Incarceration

- Cases of force majeure

- Without fixed address

With this information, I invite you to submit a new complaint to SFR customer service.

Hoping you could help.

Have a great day!

Ryry — Thu, 11 May 2023 22:27:00 GMT

3 months later, I keep getting charged for this!

What can I do in order to get my contract terminated.

The reason you explained seems really to be among the acceptable one as defined by SFR.

So, I agree with you that something abnormal occurred in the process of your application.

First of all is to contact the customer service (see HERE several possibilités for contact, maybe the chat will be easier for you because, even if you don't get a English speaking representative, you'll be able to translate all the discussion with language tools (as DeepL or another).
And, don't forget that after 1 month of unsatisfied result, you can send a letter to 2 higher levels of reclamation: see HERE for the procedure documented by SFR, and THERE for the needed postal address.

Courage!