sujet Re: Suspension carte pré-payé pour fraude dans Carte Sim

Suspension carte pré-payé pour fraude

TravelEurope-User — Tue, 14 Sep 2021 12:51:04 GMT

This is exactly our experience too. We paid 60€ for a SIM Card with data and phone calls. After 5 minutes, everything got blocked with no explanation. Poor customer service. In the store we have been told that there is no service for us since we are pre-paid only...

We wrote our experience in detail here.

Edit CM : Vous avez posté dans un autre fil de discussion. Pour plus de visibilité, je vous ai créé un sujet ici. Vous recevrez bientôt une réponse de la Communauté.

Re: Suspension carte pré-payé pour fraude

Yann — Fri, 17 Sep 2021 12:13:21 GMT

Hi @TravelEurope-User
I understand your unsatisfaction with the situation.
I invite you to send a private message to Customer Service on Facebook or Twitter.
A customer service member, by accessing your file, can help you resolve this problem.

Have a nice day.

Re: Suspension carte pré-payé pour fraude

TravelEurope-User — Fri, 17 Sep 2021 12:44:54 GMT

Well, I already did, several times. Other than you here, no one ever responds.

Can your customer support reach out to me? My contact details are in my profile.

Thanks

Re: Suspension carte pré-payé pour fraude

Yann — Fri, 17 Sep 2021 13:03:52 GMT

Hi @TravelEurope-User
On the Community SFR, we are not customer service member.
You are here on a forum for mutual aid between SFR subscribers like you.
I Invite you to contact Customer Service again.

Have a nice day.

Re: Suspension carte pré-payé pour fraude

TravelEurope-User — Fri, 17 Sep 2021 13:14:16 GMT

Thanks, Yann! Appreciate your support here.

I will try one more time - after having it tried for 13 times so far without success. Either way, our readers are aware of this and hopefull can avoid this situation when traveling around and enjoying the beauty of France!