sujet Re: Terminate SIM card contract dans Carte Sim

Terminate SIM card contract

client_2019 — Sun, 31 May 2020 15:35:17 GMT

Hello,

I signed 1 year contract with SFR for the SIM card. The contract will expire this month. Which process/procedure do I have to follow to make it happen?

Thanks!

Re: Terminate SIM card contract

Robert26 — Tue, 02 Jun 2020 09:25:50 GMT

Hi @client_2019,

If you want to terminate your contract, you have to contact the customer service (1023 from France), as wtitten here.

Be sure to speak french or to have someone that can do it for you.

Have a nice day.

Still be charged after terminating contract

client_2019 — Thu, 30 Jul 2020 10:07:24 GMT

Hello,

In middle of June, I sent a mail to SFR to terminate my mobile phone contract. Normally, they said that my contract will be terminated within 10 days of receiving my request. I managed to cancel the contract in June, so that I will not be charged in July. I stopped using SFR sum since June as well.

Though, in July, I still received the receipt of SFR mobile phone. Please let me know where I can claim for this issue.

Best,

Edit CM : Votre sujet a été fusionné avec le sujet initial.

Re: Still be charged after terminating contract

Robert26 — Thu, 30 Jul 2020 10:13:09 GMT

Hello @client_2019,

You can reach someone on social media (Facebook or Twitter) to see why you have been charged.

Be sure to write in french or to have someone who can do it for you.

Have a nice day.